01928 897131

FAQs

Ordering

  • How can I order from you?

    The best way to order from us is through this website. This ensures all details are processed accurately and quickly. Alternatively, you can email us with your order, though please be sure to include all details relating to sizes, finishes, quantities, artworks and delivery address.

  • How do you take payment?

    We take payments online via our website as part of the checkout process. Payments can also be made separately over the phone if you prefer - this option can be chosen during checkout.

    For online and telephone payments, we accept credit/debit cards (Visa and Mastercard). We also accept bank transfers, though funds must clear before we are able to process an order.

    Card payments are securely processed by our payment gateway, Stripe.

    Card details are not handled by our server, and cannot be stored by us. Both our website and any information transmitted between your web browser and Stripe uses modern security and cryptography (TLS 1.2 ) to protect your details and payment information.

    See Stripe's User Terms of Service and Privacy Policy.

    If your company has a credit account with us, your order will be processed automatically (subject to our terms) and invoiced soon after your delivery date.

  • What's your turnaround time?

    In the vast majority of cases, our turnaround time is 3-4 working days. Our turnaround time begins when order details, payment and artwork are confirmed and received. Please note that some materials and products require a longer turnaround time. Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible.

Delivery

  • How much does delivery cost?

    Delivery cost depends on the size of your order and whether you require any timed deliveries from our couriers. Please refer to our delivery page for full information.

  • How long will delivery take?

    Consignments sent from us use a next-day service, however Scotland and some remote areas of the UK may require an additional day to arrive.

  • What couriers do you use?

    We use several couriers, but usually APC.

  • What should I do if my package looks damaged when it's delivered?

    Please make sure that you sign for the consignment as damaged, otherwise it can be very difficult for us to claim back from the courier and resupply you with the goods.

  • Can I pick up my order from you?

    For the vast majority of orders, you will be able to collect from our main production facility, if you would like to. You can choose the collection option when going through our checkout, but please bear in mind that some items cannot be collected, in which case we will advise you.

    For orders you are collecting from us, we will notify you once your order is ready to be collected. Please note that this may be at any point during the day.

Artwork

  • How do I setup my artwork for one of your products/units/stands?

    We supply InDesign, Illustrator, EPS and PDF templates for nearly all of our products. These can be downloaded from each respective product page.

    The templates are generic and not branded/identifiable as originating from Venture Banners, so you can safely pass them on to your customers.

    The templates are setup at 20% of full size and should be supplied as per our artwork requirements.

  • Do you charge extra/more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • How much room should I leave for hems and eyelets?

    We recommend leaving at least 60mm space in from the edge of your design for important content such as text or logos.

  • What is a 'quiet area'?

    This is an area of your design that should be used for background imagery and colours only. This can serve two purposes:

    Allows the fitment of our products such as roller banner rails/units, and graphic finishing such as pole pockets and flag hems without these interfering or overlapping important elements of your design, such as text and logos
    Can provide a continuation of your design in areas where the graphic may not be easily seen, such as end panels of our Pop-Ups

  • How do I send you my artwork? Can I email it?

    As we deal with hundreds of large files each day, we have a restriction on file size for attachments sent via email, so we kindly ask that you supply any artwork via our artwork upload service. This ensures that we receive your artwork and prevents delays. Artwork sent via email will often not reach us and can delay orders.

  • Do I have to use your WeTransfer service?

    While we prefer files to be sent this way, you are welcome to provide your artwork via another hosted service such as YouSendIt, MailBigFile etc. If you already have your link ready, you can enter this when placing your order.

    If you are sharing your artwork with us via Dropbox, please note that we do not use a Dropbox account to accept files. Instead, please share a download link to your file(s)/folder by following Dropbox's instructions.

  • Will you let me know if there's something wrong with my artwork?

    If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

    Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our artwork requirements.

    If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.

    With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isnít suitable for your needs.

Billing and payment

  • What are your payment terms?

    For full details, please refer to our order terms.

    For customers that do not have a credit account with us, payment is required before any artwork is processed or any production can begin.

    For customers with a credit account, payment is required 7 days from date of invoice. Invoices are sent out as emails shortly after delivery of your order. Account statements are sent as emails once per month.

    Late payment fees of £15 or %15 of the invoice value (whichever is greater) are applicable. We reserve the right to suspend or rescind credit accounts if our terms are not met.

  • What payment methods do you accept?

    For online and telephone payments, we accept credit/debit cards (Visa and Mastercard). We also accept bank transfers, though funds must clear before we are able to process an order.

    Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.

  • How do I contact your Accounts department?

    Our accounts department can be contacted via email on accounts@creative-pulse.com, and via telephone on 01928 897131. The accounts department is open from 9am–3pm Monday–Friday.